This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

The debit times depend on the payment method.

• Credit or debit card, PayPal and Gift Card: the amount is charged when the order is closed.
• Klarna : the amount is divided into 3 installments according to the regulation
• Cash on delivery : payment takes place directly upon delivery by cash. We remind you that the amount must be precise otherwise the delivery will not be successful.

Yes. The 2 addresses (shipping and billing) can be different.
To use two different addresses, uncheck the "The billing address coincides with the shipping address" box (present in step 1 of the checkout) and enter the new address.

• Order with home delivery : we normally send an order confirmation email (which you will receive immediately after closing the online purchase), a shipping confirmation email (which the express courier will send you directly when the package is collected) and the email confirming delivery of the package.
• Order cancelled : in the case of cancellation of the order either by your choice or due to unavailability of some or all of the items in your order.
• Return request : we normally send three emails: the first to confirm the return request, the second to accept the return and the last to notify the refund.

Check that the order confirmation email is not in your junk mail. If not, if you placed the order as a registered customer you can check the order history available in your account. Alternatively we will be happy to help you with our Customer Service.

To check the status of your order, log in to your personal online profile and visit the “Order History” section.

An online order can be canceled for various reasons. For example: out of stock products are no longer available, the payment was not successful or not accepted, the delivery address is invalid or is not served by our express courier. Please note: in case of canceled orders there will be no charge. If your order (or part of it) is cancelled, the price of the products that will not be shipped will be released in case of payment by credit card or refunded in case of payment with PayPal.

No. Once an order is placed it can no longer be modified, but you can contact Customer Service.

Yes. An order can still be canceled as long as it is in the “Processing” status. Alternatively, you can contact Customer Service.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

A single order could be processed in multiple shipments and it is possible to understand the number of deliveries from the order details.

Dorabella's Italian site ships only to Italy.

No. It is possible to change the shipping address only during the online purchasing phase and before completing the order.

Deliveries are made from Monday to Friday (excluding national holidays), during normal office hours (9:00 - 19:00). In case of your absence at the time of delivery, the express courier will leave a notice of passage with instructions for requesting a second passage.

When the order is delivered to the express courier, you will receive an email directly from the courier with the link to check the route of your package (from collection to delivery).

Dorabella is committed to respecting standard order preparation and shipping times. In some cases, however, delays may occur linked to only one of the 2 phases (preparation and shipping of the order) or both.

Preparation phase : at some times of the year (sales and promotions) it is possible that the preparation of the order may be delayed due to the large influx of online purchases. Furthermore, if your order contains at least one item not immediately available in stock, the preparation time for the entire order increases to 4-7 days.

Shipping phase : in exceptional cases, shipping may be delayed due to force majeure (e.g. strikes or weather conditions).

If you have placed an order on our online store and have received one or more wrong products, contact our Customer Service immediately. We will help you find a solution.

We inform you that in most cases we are forced to proceed with the activation of the return and the consequent refund.

There are numerous reasons why an order is not shipped. Here are some examples: the products are out of stock; The payment was not authorized; you have indicated a shipping address not covered by our express courier.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Fill out the form here https://dorabella.com/pages/form-reso

The return of all items is possible within 14 days of receiving your total order , but only the first return is free. We therefore recommend returning everything in a single solution as the costs for further return shipments are borne by the customer.

The products must be returned in perfect condition, not tampered with, unworn and with the original labels.

We reserve the right to refuse returns delivered to the store or shipped to the warehouse late (more than 14 days from activation of the return procedure) or containing items that are not in the same condition in which they were received.

To request a return it is always necessary to activate the online procedure which is available within 24 hours following delivery of the package for 14 days.

Since your order may be processed in multiple shipments, remember that you will only be able to activate the return procedure after receiving the last package for your order (regardless of the delivery date of the previous packages).

Exchanges are not possible for online orders.

After filling out the form, you will receive a return label via email to print and place on the package and you can book free home collection with the TNT courier or take the return to a nearest TNT collection point.

Yes. Insert all the items you want to return inside the return package for which you opened the request and inform our Customer Service so that they can inform the warehouse to intercept the return package and approve the correct refund.

We remind you that the return of all items is possible within 14 days of receiving your total order, but only the first return is free. For further returns of the same order, the shipping costs are your responsibility and you must inform Customer Service, we therefore recommend returning everything in a single solution.

Normally you can return products purchased online for free within 14 days by activating the return procedure as indicated in the instructions on the "Returns and Refunds" page.

In some periods, the return period is exceptionally extended.

Only the first return is free. We therefore recommend returning everything in a single solution as the costs for further return shipments are borne by the customer.

Since your order may be processed in multiple shipments, remember that you will only be able to activate the return procedure after receiving the last package for your order (regardless of the delivery date of the previous packages).

If incurred during the purchase, shipping costs will not be refunded. Return shipping will always be free. (We remind you that only the first return of an order is free. We recommend returning everything in one go since for further returns of the same order you will be responsible for shipping costs)

Please note: it will not be possible to refund any order if the return instructions are not followed correctly and/or the items are not intact and in their original condition.

Yes, but you will still have to activate the online procedure here https://dorabella.com/pages/form-reso

and then contact our Customer Service indicating which store you will go to to make the return.

No, at the moment it is not possible to return a product purchased in a Dorabella store via an online procedure.

The refund is carried out by crediting the same payment method used during the purchase. If the purchase was paid by cash on delivery, the refund will be made by bank transfer.
Please note: the store is not authorized to refund cash.

No. In case of cash on delivery payment, the refund will be made only by bank transfer after sharing the IBAN.

Once the return has been accepted, we will send you a confirmation email. It normally takes 7-10 working days from acceptance of the return to process the refund and credit it (the timing depends on your bank or credit institution: in some cases it may take more days). Acceptance of the return means the moment we receive your package and make sure that the products are original, not tampered with, not worn, in perfect condition and with the original labels. It will not be possible to refund any order if the return instructions are not followed correctly.

It is not possible to exchange goods ordered online. You will have to proceed with the return request and possibly place a new order.

Registering on the dorabella.com website is simple and fast.
Click on Login or Register and select the "Create an account" option.

Enter your Name, Surname, Email Address and Password.

Just a few simple steps are enough to reset the password of your personal online profile (Account).
Go to the Account login page, click on 'Recover password' and enter the email address you used to register on the site. Then confirm to proceed.
Within a few minutes I will receive an email with the link to set your new password.

You can register for the newsletter by following one of the procedures described below.

Registration on the site: you give your consent to receive promotions and newsletters when registering on the site.

Already registered user: if you are already registered on the site, access your personal online profile (Account) and check that the item "I consent to processing for marketing purposes" is selected in the "Privacy and preferences" section.

Unregistered user: enter your email address in the "Register for the newsletter" box at the bottom of the site and click on the button on the right to confirm.

Contact Customer Service to request the deletion of your personal online profile (Account).

Promotional codes allow you to get a discount on purchases made on the dorabella.com website. To take advantage of the promotion reserved for you, select the products you wish to purchase, access the cart and enter the code in the empty field inside the "Promotional code" box. Then press "Apply". If the code was entered correctly, the amount and/or contents of the cart will update based on the promotion applied.

Always refer to the final price indicated in the cart:

• if the promotion is on selected items you will see the updated price highlighted in bold black next to the items subject to the discount;
• if the promotion is for the entire cart we recommend that you refer to the final price on the cart summary.

Remember that the code:

• it is valid for a limited period of time;
• may only be applicable to a selection of products;
• cannot be combined with other discounts, promotions and offers that can be activated with another code;
• cannot be applied after placing the order.

All promotional codes have precise rules of use such as: the period of validity, the non-cumulability with other promotional codes, the type of products purchased or the minimum order amount. If the code has expired, it can no longer be used. If it is invalid, make sure that the order meets all the validity criteria of the promotion. If the problem persists, make sure you typed the characters correctly. For example: be careful not to confuse the numbers 0/1 with the letters O/I and vice versa; make sure you have used uppercase and lowercase letters correctly (check that the 'Caps Lock' button is not active).

If you are sure that the promotional code applies to your order but you are unable to use it, contact Customer Service.

Promotions are often only applicable to a specific selection of online products. Read the conditions of the promotion linked to the code to ensure that it applies to your order.
If you are sure that the promotional code applies to your order but it does not work correctly, contact Customer Service.

Unless otherwise specified, promotional codes (present on the site or received via newsletter) can only be used on the dorabella.com site

The promotions on the site are normally also valid in Dorabella-branded stores, unless otherwise indicated and with the exception of exclusively online initiatives.

The Dorabella Gift Card is a deductible shopping voucher (sent via e-mail using a code) that can be used on the dorabella.com website.

The gift card purchased online cannot be used in stores and, vice versa, the gift card purchased in store is not valid online.

Online on dorabella.com: only denominations of €30, 50, 100 are available.

The gift card purchased online can only be used online.

The gift card purchased in store can only be used in store.

Yes. The Gift Card is valid for six months from the activation date. After the expiration date, the residual value of the Gift Card cannot be recovered.

The Gift Card must be used in a single solution.