You can find your favorite products either by browsing the pages of the site or by using the search engine (enter the name or number of the product to search for it).
Once found, add the product to your cart (if you want to buy it).

Purchasing on the Dorabella.com website is quick and easy.

• Browse the site (or search) to find the products you want.
• Select size and color and then click “Add to cart”. Repeat for all the products you wish to purchase.
• Go to your cart to check the total amount, change your selection, use any promotional codes. Then click on “Proceed to checkout” to proceed.
• Choose the shipping method (express courier or in-store delivery) and the payment method (credit card, PayPal or cash on delivery).
• Complete your order. In a few days your package will be delivered to the address you chose.

Inside the cart you can:

• Change the quantity of each product, add it to the wishlist or delete it;
• enter a code to take advantage of a discount or promotion;
• check the total amount of your order before proceeding and completing the purchase.

You can choose to pay with: credit or debit card (Mastercard, Visa, Maestro, Visa Electron and PostePay), PayPal, Klarna, Scalapay, ApplePay, GooglePay, Shop Pay, Union Pay, cash on delivery.

The charging times depend on the payment method.

• Credit or debit card, PayPal and Gift Card: the amount is charged at the time of closing the order.
• Klarna : the amount is divided into 3 installments according to the regulation
• Cash on delivery : payment is made directly upon delivery by cash. Please remember that the amount must be precise otherwise the delivery will not be successful.

Yes. The 2 addresses (shipping and billing) can be different.
To use two different addresses, uncheck the “Billing address and shipping address match” box (found in step 1 of checkout) and enter the new address.

• Order with home delivery : we normally send an order confirmation email (which you will receive immediately after completing your online purchase), a shipping confirmation email (which the express courier will send you directly when the package is collected) and the email confirming delivery of the package.
• Cancelled order : in the event of cancellation of the order either by your choice or due to unavailability of some or all of the items in your order.
• Return request : we normally send three emails: the first to confirm the return request, the second to accept the return and the last to notify the refund.

Please check that the order confirmation email is not in your spam folder. If not, if you placed the order as a registered customer you can check the order history available in your account. Alternatively, we will be happy to help you with our Customer Service.

To check the status of your order, log in to your personal online profile and visit the “Order History” section.

An online order can be cancelled for various reasons. For example: products that are out of stock are no longer available, the payment has not been successful or has not been accepted, the delivery address is invalid or is not served by our express courier. Please note: in the case of cancelled orders, no charge is made. If your order (or part of it) is cancelled, the price of the products that will not be shipped is released in the case of payment by credit card or refunded in the case of payment by PayPal.

No. Once an order has been completed it can no longer be modified, but you can contact Customer Service.

Yes. An order can still be cancelled as long as it is in the “Processing” status. Alternatively, you can contact Customer Service.

Express courier shipping is free for all orders equal to or greater than €69. For purchases under €69, shipping costs are €4.90.

The stamp has an additional cost of €5.00.

For your orders on the dorabella.com website you can choose express courier shipping, to receive the package directly at the address you prefer within 24-48 working hours.

Total delivery times are calculated by adding the order preparation times to the shipping times.

Preparation times : if the items are immediately available in stock, orders received from Monday to Friday (excluding public holidays) are processed the same day if placed before 1:00 p.m. or the following working day if placed after 1:00 p.m. Orders received on Saturday and Sunday are processed the following Monday. If the order contains at least one item that is not immediately available in stock, preparation times increase to 4-7 working days.

Shipping times: 1-2 working days (3-4 in case of deliveries to Basilicata, Calabria, Sicily and Sardinia). Deliveries are made from Monday to Friday (excluding national holidays), during normal office hours (9:00 - 19:00). In exceptional cases, deliveries may be delayed due to force majeure (e.g. strikes or weather conditions).

A single order may be fulfilled in multiple shipments and the number of fulfillments can be understood from the order detail.

The Italian site of Dorabella ships only to Italy.

No. It is possible to change the shipping address only during the online purchasing phase and before completing the order.

Deliveries are made from Monday to Friday (excluding national holidays), during normal office hours (9:00 - 19:00). If you are absent at the time of delivery, the express courier will leave a notice of passage with instructions to request a second delivery.

When your order is handed over to the express courier, you will receive an email directly from the courier with a link to check the path of your package (from collection to delivery).

Dorabella is committed to respecting the standard preparation and shipping times of orders. In some cases, delays may occur related to only one of the 2 phases (preparation and shipping of the order) or both.

Preparation phase : at certain times of the year (sales and promotions) it is possible that the preparation of the order may be delayed due to the large influx of online purchases. Furthermore, if your order contains at least one item not immediately available in stock, the preparation times for the entire order increase to 4-7 days.

Shipping phase : in exceptional cases shipping may be delayed due to force majeure (e.g. strikes or weather conditions).

If you have placed an order on our online store and have received one or more wrong products, contact our Customer Service immediately. We will help you find a solution.

We inform you that in most cases we are forced to proceed with the activation of the return and the consequent refund.

There are numerous reasons why an order is not shipped. Here are some examples: the products are out of stock; The payment was not authorized; you have indicated a shipping address not covered by our express courier.

If your package appears damaged or damaged, please contact our Customer Service. We will investigate the situation with our couriers to find a solution.

Of course, the items sold on our site are covered by the European Legal Guarantee of the product. We suggest you refer to our page dedicated to “Returns and Refunds” and open a report with our Customer Service.

Sure, visit https://dorabella.com/pages/form-reso to make a return.

How can I return products?

Fill out the form here https://dorabella.com/pages/form-reso

All items can be returned within 14 days of receiving your total order , but only the first return is free. We therefore recommend returning everything in one go, as additional return shipments are at the customer's expense.

Products must be returned in perfect condition, untampered with, unworn and with the original tags.

We reserve the right to refuse returns delivered to the store or shipped to the warehouse late (more than 14 days after the return procedure was activated) or containing items that are not in the same condition in which they were received.

To request a return, it is always necessary to activate the online procedure which is available within 24 hours of delivery of the package for 14 days.

Since your order may be processed in multiple shipments, please note that you will be able to activate the return procedure only after receiving the last package expected for your order (regardless of the delivery date of the previous packages).

Exchanges are not possible for online orders.

After completing the form, you will receive a return label via email to print and attach to the package and you can book a free home collection with the TNT courier or take the return to a nearest TNT collection point.

Yes. Please include all the items you wish to return in the return package you opened the request for and inform our Customer Service so that they can notify the warehouse to intercept the return package and approve the correct refund.

Please note that the return of all items is possible within 14 days of receiving your total order, but only the first return is free. For further returns of the same order, shipping costs are at your expense and you must inform Customer Service, so we recommend returning everything in one solution.

Normally you can return products purchased online free of charge within 14 days by activating the return procedure as indicated in the instructions on the “Returns and Refunds” page.

In some periods, the return period is exceptionally extended.

Only the first return is free. We therefore recommend returning everything in one solution as the costs for further return shipments are borne by the customer.

Since your order may be processed in multiple shipments, please note that you will be able to activate the return procedure only after receiving the last package expected for your order (regardless of the delivery date of the previous packages).

If incurred during the purchase, shipping costs will not be refunded. Return shipping will always be free. (Please note that only the first return of an order is free. We recommend returning everything in one go since for further returns of the same order the shipping costs are at your expense)

Please note: it will not be possible to refund any order if the return instructions are not followed correctly and/or the items are not intact and in their original conditions.

Yes, but you will still have to activate the online procedure here https://dorabella.com/pages/form-reso

and then contact our Customer Service indicating which store you will go to to make the return.

No, at the moment it is not possible to return a product purchased in a Dorabella store via the online procedure.

The refund will be made by crediting the same payment method used at the time of purchase. If the purchase was made by cash on delivery, the refund will be made by bank transfer.

Please note : the store is not authorized to refund in cash.

No. In case of payment on delivery, the refund will be made only by bank transfer after sharing the IBAN.

Once the return is accepted, we will send you a confirmation email. It usually takes 7-10 business days from the acceptance of the return to process the refund and credit it (the timing depends on your bank or credit institution: in some cases it may take more days). Acceptance of the return means the moment in which we receive your package and we make sure that the products are original, not tampered with, not worn, in perfect condition and with the original labels. It will not be possible to refund any order if the return instructions are not followed correctly.

It is not possible to exchange the goods ordered online. You will have to proceed with the return request and possibly place a new order.

Registering on dorabella.com is quick and easy.
Click on Login or Register and select the “Create an account” option.

Enter your first name, last name, email address and password.

It only takes a few simple steps to reset the password of your personal online profile (Account).
Go to the Account login page, click on 'Recover password' and enter the email address you used to register on the site. Then confirm to proceed.
Within a few minutes you will receive an email with a link to set your new password.

You can register for the newsletter by following one of the procedures described below.

Site Registration: You consent to receiving promotions and Newsletters when registering on the site.

Already registered user: if you are already registered on the site, access your personal online profile (Account) and verify that in the "Privacy and preferences" section the item "I consent to processing for marketing purposes" is selected.

Unregistered user: enter your email address in the “Sign up for the newsletter” box at the bottom of the site and click the button on the right to confirm.

Contact Customer Service to request the deletion of your personal online profile (Account).

Promotional codes allow you to get a discount on purchases made on the dorabella.com website. To take advantage of the promotion reserved for you, select the products you wish to purchase, access the cart and enter the code in the appropriate empty field inside the "Promotional code" box. Then press "Apply". If the code has been entered correctly, the amount and/or contents of the Cart will update based on the promotion applied.

Always refer to the final price indicated in the cart:

• if the promotion is on selected items you will see the updated price highlighted in bold black next to the items subject to the discount;
• If the promotion is on the entire cart, we recommend that you refer to the final price on the cart summary.

Remember that the code:

• is valid for a limited period of time;
• may only be applicable to a selection of products;
• cannot be combined with other discounts, promotions and offers that can be activated with another code;
• cannot be applied after completing the order.

All promotional codes have specific rules for use such as: the period of validity, non-combinability with other promotional codes, the type of products purchased or the minimum order amount. If the code has expired, it can no longer be used. If it is invalid, make sure that the order meets all the validity criteria of the promotion. If the problem persists, make sure that you have typed the characters correctly. For example: be careful not to confuse the numbers 0/1 with the letters O/I and vice versa; make sure that you have used uppercase and lowercase letters correctly (check that the 'Caps Lock' key is not active).

If you are sure that the promotional code applies to your order but are unable to use it, contact Customer Service.

Often promotions are only applicable to a specific selection of products online. Read the terms of the promotion linked to the code to make sure it applies to your order.
If you are sure that the promotional code is applicable to your order but it does not work properly, contact Customer Service.

Unless otherwise specified, promotional codes (present on the site or received via newsletter) can only be used on the dorabella.com site

The promotions on the site are normally also valid in Dorabella stores, unless otherwise indicated and with the exception of online-exclusive initiatives.

The Dorabella Gift Card is a shopping voucher (sent via email through a code) that can be used on the dorabella.com website.

The gift card purchased online cannot be used in stores and, vice versa, the gift card purchased in stores is not valid online.

Online at dorabella.com: only the €30, €50, €100 denominations are available.

Yes. The Gift Card is valid for six months from the activation date. After the expiration date, the residual value of the Gift Card cannot be recovered.

The Gift Card must be used in a single solution.